MM
MARISSA M

1 reviews | Active since May 2013

12 Sept 2015, 19:42

unauthorised debit-carebox

I recently got an sms advising me that a debit of r99 was taken out of my account ref care box. I have not authorised or approved any debits from my account and I find it extremely disappointing when a bank takes out debits without any discussion with the account holder.i pay my monthly account fee and I don't expect my account being debited for any other amount unless I have signed for such debit to be deducted.i feel ****** of money that is mine.i expect my money back! I will also be closing my account because if unauthorised money leaves my account then clearly my money is not safe with fnb. Seriously annoyed and disappointed.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Sept 2015, 09:00
Official
Hello MARIZ,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Please refer to the email I have sent to you regarding the matter.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)