Unauthorised debit by FNB and ill customer service

<p>I am a disappointed and stranded customer of FNB and the service I have received from FNB Loan department is appalling to say the least.</p> <p> </p> <p>My call reference is ECCR3CMXASL01- ********** 427.513322 and I spoke to Joyce Baruza regarding my overdue debit order reversal.</p> <p>I was incorrectly double debited on the 25th April and I called in on Thursday 4th May 2017 and advised the reversal would take 48 worjing hours and the consultant assured me I will see the funds in my account by Tuesday 9th May.</p> <p> </p> <p>Now I called Tuesday and I am told the Admin department have not processed my reversal and it may take furtherl 5 further working days.</p> <p>I am stranded and need to fly out to Durban and FNB was unable to give solid answers to my questions which entailed: What is the progress with the reversal? Is there anyone who can indicate to me when I may expect the funds in my acc.</p> <p> </p> <p>When I asked to speak to a Management personnel, my call was forwarded over to a very rude Madeline Dreyer who said she is the Team leader.</p> <p> </p> <p>It’s now the 4th day and I still have not received the funds and I can’t fly out to see my family.</p> <p> </p> <p>I urge the FNB Care team to listen to the phone call recording.</p> <p> </p> <p>A burning question from my side is why do I have to be penalised as a Client when it was FNB who incorrectly debited me then further who did not process my reversal request duly?</p> <p> </p> <p>I would rather revert bak to my old bank than go through this ill service!! Iwill spread the word on my social media platform as well.</p>