kR
kurt R

1 reviews | Active since Jul 2011

27 Mar 2015, 07:34

Unauthorised debit - AGAIN

as in http://hellopeter.com/first-national-bank/complaints/unauthorised-debit-***<br> After being refunded and assured my account would not be debited again I have been debited R3600!<br> I understand this is the instalment amount, but I have a payment arrangement on this account for R1000 p/m until the end of May where upon I can pay the full instalment with an additional payment to make up the areas. I am currently feeding my family off R1500 p/m, If this debit is not reversed I cannot eat or get to work which means I will never be able to pay this debt. This debit needs to be reversed immediately!! Since currently I can't even meet my other payment arrangements! This is despicable! I was promised my account would not be debited again. I do not have a cellphone, I can only be contacted by email [Email Removed]

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Mar 2015, 09:05
Official
Hello kurtr,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 656013.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)