MS
Marchelle S

1 reviews | Active since Sept 2011

30 Apr 2016, 15:15

Unauthorised Debit

Please tell me why did FNB debit by cheque account for R1300 when I have an agreement to pay R300 on this. Please refund my money ASAP. This was done without my authorisation and knowledge. I want my R1300 refunded back!! This type of behavior is ********* from FNB. This also means that I cannot trust my money in my FNB bank account any longer. This is money to pay rent and buy food for my family. I WANT THIS REFUNDED ASAP!!!!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2016, 08:42
Official

Dear Mr Swarts,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 915659.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: 087 *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2016, 13:04
Official

Dear Mr Swarts,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently and make contact with you.

Regards                                     

Complaints Resolution

Daffnie Govender

Email address: ***       

Tel number: 087 *** (option one)