BS
Boithatelo S
1 reviews | Active since Mar 2009
01 Jun 2015, 09:43
Unauthorised Debit
My account was debited +-R2600 on 30May2015. I am under debt review and paying on monthly basis. I went to branch on Saturday and the consultant called the call centre and she was advised that it will take 48hours to reverse, and I was supposed to pay my rent on Saturday which I did not because of this debit that FBN did. <br> <br> Your urgent assistance will highly appreciated.
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FNB (First National Bank)'s replyOfficial
01 Jun 2015, 11:37Hello boithate,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 695368.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 695368.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply01 Jun 2015, 11:37
Official
Hello boithate,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 695368.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 695368.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)