unauthorised debit

Good Day,<br> <br> You debited my account for my installment today but from my Smart account and not my Cheque account.<br> <br> Who gave you the authority to do so? I spoke to Lauren on the 13th May and made the arrangements to pay. <br> <br> You do not have the right to debit from another account that is theft.<br> <br> I phoned your loans division and spoke to Marvin who verified me and put me through to Piki in your collections department. this guy was so frustrating first calling me by my wrong name then constantly asking me to repeat myself. He then couldn't verify with the same details I gave Marvin. How is that? He eventually did but kept not wanting to listen to me then cut my call. He is a very arrogant guy.<br> <br> I want that money refunded as you have no right to debit from an account you are not authorised to.<br> <br>