1 reviews | Active since Jul 2016

30 Jun 2017, 07:59

Unauthorised debit

<p>I am getting sick and tired of FNB allowing companies that i have never given them authority to debit from my account this is for the 4th time this ******* is happening to my account . The best way go to another bank my money is not safe, HOW can you allow an unathorised debit go through my account . I did complain last month and the consultant said they blocked the company clearly she ****** **** to me.</p> <p> </p> <p>I need answers on this ,this is getting to my nerves , I dont know who the hell is this , i am very disappointed and angry.</p> <p>1. Transaction Details<br />Description One<br />ADNANINVES9352ADT120 ********** 30<br />Description Two<br /> <br />Transaction Amount<br />99.00<br />Service Fee<br />0.00<br />Authorisation Date<br />30 Jun 2017<br />Effective Date<br />30 Jun 2017<br />Post Date<br />30 Jun 2017<br />Current Balance<br />0.00<br />Cash Amount<br />0.00<br />Original Currency Amount<br />0.00<br />ENC Amount<br />0.00<br />ENC Days<br /> ********** 000000<br />Cleared<br />0<br /> <br />2. Transaction Description<br />Code<br />7259<br />Description<br />Naedo Collection<br />Category<br />Payme<br />Sub-Category<br />Electronic Payment<br /> <br /> <br />3. Customer Service Information<br />User Code<br />I889<br />User Name<br />*retriever Fintech (<br />Contact Number<br />(011) ********** <br /> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jun 2017, 09:41
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***