1 reviews | Active since Feb 2017
Unauthorised Debit
<p>I received an sms this morning 16/02 @ 6:21am notifying me of a debit to my cheque account for a company called Shaytech. This company is in Durban and I am in Jhb, and I have never dealt with them. How do these guys gain access to debit my account without my permission? When I called FNB to reverse, I was told I had to pay a fee for the reversal. Not my fault, done without my permission, I am not paying for it to be fixed.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Dear Daffnie
I appreciate your response. I find FNB's service in general to be great. I am sure I am not the only person who would be horrified at this kind of transaction though. I would feel a lot more comfortable if FNB would investigate Sagewise, as this is the the third party who debited my account on behalf of Shaytech. They obviously are not checking to confirm if these guys have a mandate for the debits they process. Let's improve the safety of your customers going forth.
Dear Daffnie
I appreciate your response. I find FNB's service in general to be great. I am sure I am not the only person who would be horrified at this kind of transaction though. I would feel a lot more comfortable if FNB would investigate Sagewise, as this is the the third party who debited my account on behalf of Shaytech. They obviously are not checking to confirm if these guys have a mandate for the debits they process. Let's improve the safety of your customers going forth.