1 reviews | Active since Feb 2017
Unauthorised Debit
<p>So I keep getting debitted an amount of R129.00 and no one can give me a solution. I tried reversing and stopping the debit order via call center, app and webiste but still no luck. I was told I'd have the information for said company taking this money within 2 to 3 days when making my first inquiry but I still have nothing and now I've been told to wait till next week which would make the waiting time almost two weeks. This seems like a big issue with the bank cause I have yet to see an actual solution online. This needs to be corrected and quickly</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
