KM
Katlego M

1 reviews | Active since Feb 2017

01 Feb 2017, 08:45

Unauthorised Debit

<p>So I keep getting debitted an amount of R129.00 and no one can give me a solution. I tried reversing and stopping the debit order via call center, app and webiste but still no luck. I was told I'd have the information for said company taking this money within 2 to 3 days when making my first inquiry but I still have nothing and now I've been told to wait till next week which would make the waiting time almost two weeks. This seems like a big issue with the bank cause I have yet to see an actual solution online. This needs to be corrected and quickly</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Feb 2017, 09:23
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)