SB
Sibongile B

1 reviews | Active since Nov 2014

12 Jun 2015, 14:02

unauthorised credit checks

I received two alert from transunion and when I pulled my credit report, fnb had conducted two enquiries in my name on Thursday 11 June 2015. On that day, I received an sms that my credit card application was unsuccessful. I ignored the sms thinking it was outdated for my application made in May which was declined. An enquiry was made in May for that application and also sent me an email with the reason for the declined. I never app**** again because it was going to mess up my credit report

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jun 2015, 15:20
Official
Hello BongiZAR,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 702736.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)