1 reviews | Active since Aug 2014
Unauthorised Credit Card Limit Adjustment
To whom it may concern,<br> <br> I received the following sms at 14:00 today, 3 December 2015:<br> <br> FNB - Due to responsible lending we have systematically adjusted your limit on your FNB Credit Card from R00000.00 to R00000.00 FNB a div of FRB Ltd.<br> <br> I've not included the amounts to security reasons but the limit was decreased. Surely us as customers are to be contacted if such a decision is made? Furthermore, should it not be written correctly so as to reflect correct terminology to match the limit?<br> <br> I pay my instalments every month and on time. Why should I receive a decrease in limits?<br> <br> I would appreciated your response and clarity on the issue.<br> <br> Regards,<br> NS Carroll
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 826715.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 826715.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
