1 reviews | Active since Mar 2013
Unauthorised Credit Bureau Checks
On the 15th of Feb i app**** for a credit card online, it was declined immediately due to affordability reasons. Nothing was said to me about the application being referred for further assessments. On he 22nd i discovered that 2 credit checks were done on the same day, i did not authorize those checks, on the 23rd of Feb another unauthorized credit inquiry was done. My credit score was 942 and it decreased to 939 all because of you. How can you do 4 credit bureau inquiries in a period of week? When an application is declined a client is advised to try again after 3 months, what makes FNB think that it is okay for them to do so many checks under my name? i want the 3 inquiries done on the 22nd and 23rd of Feb to be removed from my Transunion profile because i did not authorize them! FNB was supposed to call me and get my permission to do those credit checks, I only authorized the credit inquiry that was done on the 15th of Feb. If this matter is not resolved I will escalate it to the NCR and the Banking Ombudsman.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 875655.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 875655.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
