1 reviews | Active since May 2013
Unauthorised Charges, Refused Refund & Account Closure
I am extremely dissatisfied with FNB’s conduct and customer service. FNB charged me for a service that I never signed up for and never authorised. When I queried the charge and formally requested a refund, my request was refused without a valid explanation. Following this, I requested that the account linked to this unauthorised service be closed immediately. Instead of resolving the matter, I was told I must pay additional fees because the month was already partially used — for a service I never requested in the first place. This is unacceptable and feels like an attempt to solicit more money from a customer for an error that originated on FNB’s side. What makes the situation worse is that FNB has now refused to close the account, and the account continues to accumulate further charges, even though I have clearly stated that I do not want the service and have disputed the fees. To be clear: I did not consent to this service I requested a refund, which was denied I requested account closure, which was refused. Charges are continuing to accumulate unfairly. I am requesting urgent intervention, an immediate stop on all further charges, a full reversal of unauthorised fees, and the closure of this account without penalty. This experience has seriously damaged my trust in FNB. I expect a senior consultant to take ownership of this matter and provide a clear resolution.
The guy argued with me for over 17 min in the first call. Dropped it and called again(9min) to send the issue to another person that rejected my refund request and closing my account. The basis of the rejection shows that the guy that called didn't understand what I was going and did not want to understand.
It was as if I was talking to a robot. The person went as far as confirming that they returned my debit order to cover the service fees which went off after the debit order. And said "what did I expect(FNB to do)? To return the service fees?"...(Those were his words).
So that meant FNB selfishly returns debit orders to cover service fees, that of which I paid after they notified me and they still returned my debit order the next day(3rd). Which in my eyes defeats the purpose of motifying me in the first place. And then charged me after that.
FNB is dragging this to issue instead of closing the account, continuing to solicit money from me.
The guy argued with me for over 17 min in the first call. Dropped it and called again(9min) to send the issue to another person that rejected my refund request and closing my account. The basis of the rejection shows that the guy that called didn't understand what I was going and did not want to understand.
It was as if I was talking to a robot. The person went as far as confirming that they returned my debit order to cover the service fees which went off after the debit order. And said "what did I expect(FNB to do)? To return the service fees?"...(Those were his words).
So that meant FNB selfishly returns debit orders to cover service fees, that of which I paid after they notified me and they still returned my debit order the next day(3rd). Which in my eyes defeats the purpose of motifying me in the first place. And then charged me after that.
FNB is dragging this to issue instead of closing the account, continuing to solicit money from me.