NvdW
Natasha van der Walt
1 reviews | Active since Jan 2015
01 Apr 2019, 08:49
Unauthorised charges deducted from my account
Im very concerned,
My husband and i has app**** for debt counselling since December 2018 and even though an email was sent to them directly by our debt counsellor agency fnb keeps on claiming charges from my account.
I really do not see this as treating customers fairly, and do not see why any charges that was places on my account and credit card since December until now should be paid infact this should be written off.
I need someone to contact me as a matter of urgentcy with regards to my complaint.
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Replies (1)
FNB (First National Bank)'s replyOfficial
01 Apr 2019, 12:02Good day Natasha,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Apr 2019, 12:02
Official
Good day Natasha,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)