XS
Xavier S
1 reviews | Active since Jul 2017
26 Sept 2023, 16:00
Unauthorised Charges
FNB's service has degraded year-on-year since I opened my accounts 13 years ago. It is not the first time that unknown/unauthorized charges have gone through my cheque account. I want this charge reversed and my account closed immediately.
Your accounts are not secure and if this is not resolved immediately I will share my experience on Social Media.
Helpful (0)
Replies (3)0
Replies (3)XS
Xavier S's updateReviewer Update
16 Oct 2023, 10:47This complaint has still not been resolved, despite receiving feedback that the account would be closed in 3-5 business days.
From: Personal and Private Service Recovery (PPSR) <***>
Date: Thu, Sep 28, 2023 at 10:52 AM
Subject: ***NF
To: <***>
Date: Thu, Sep 28, 2023 at 10:52 AM
Subject: ***NF
To: <***>
Good day Mr. Smith
Thank you for your recent communication with FNB, I acknowledge receipt of your complaint.
Please note that your request for account closure of the FNB Aspire cheque account ending ***330 and the linked savings account are currently being processed, kindly allow 3-5 business days for the closure to be finalized.
Regards,
Bonolo Pelesa
FNB
Thank you for your recent communication with FNB, I acknowledge receipt of your complaint.
Please note that your request for account closure of the FNB Aspire cheque account ending ***330 and the linked savings account are currently being processed, kindly allow 3-5 business days for the closure to be finalized.
Regards,
Bonolo Pelesa
FNB
XS
Xavier S's update16 Oct 2023, 10:47
Reviewer Update
This complaint has still not been resolved, despite receiving feedback that the account would be closed in 3-5 business days.
From: Personal and Private Service Recovery (PPSR) <***>
Date: Thu, Sep 28, 2023 at 10:52 AM
Subject: ***NF
To: <***>
Date: Thu, Sep 28, 2023 at 10:52 AM
Subject: ***NF
To: <***>
Good day Mr. Smith
Thank you for your recent communication with FNB, I acknowledge receipt of your complaint.
Please note that your request for account closure of the FNB Aspire cheque account ending ***330 and the linked savings account are currently being processed, kindly allow 3-5 business days for the closure to be finalized.
Regards,
Bonolo Pelesa
FNB
Thank you for your recent communication with FNB, I acknowledge receipt of your complaint.
Please note that your request for account closure of the FNB Aspire cheque account ending ***330 and the linked savings account are currently being processed, kindly allow 3-5 business days for the closure to be finalized.
Regards,
Bonolo Pelesa
FNB
XS
Xavier S's updateReviewer Update
19 Oct 2023, 10:15Almost a month later and this complaint has still not been resolved, despite receiving feedback that the account would be closed in 3-5 business days. It is now 15+ business days later and the account is still open accumulating fees. Next stop social media and banking ombudsman.
XS
Xavier S's update19 Oct 2023, 10:15
Reviewer Update
Almost a month later and this complaint has still not been resolved, despite receiving feedback that the account would be closed in 3-5 business days. It is now 15+ business days later and the account is still open accumulating fees. Next stop social media and banking ombudsman.
XS
Xavier S's updateReviewer Update
25 Oct 2023, 09:14Tomorrow it will be a month later and this has still not been resolved. FNB's service is not existant.
XS
Xavier S's update25 Oct 2023, 09:14
Reviewer Update
Tomorrow it will be a month later and this has still not been resolved. FNB's service is not existant.