1 reviews | Active since Mar 2009
Unauthorised Changes to Account
After my previous complaint and FNB's subsequent apology about the SPAM I have been receiving about moving my debit order because they had a "campaign" running. They have now moved the debit order without my consent and against my explicit instructions not to do so
Good Day Derek de Clercq,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Derek de Clercq,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***