RG
Romay G
1 reviews | Active since Jul 2018
12 Oct 2020, 11:05
UNAUTHORISED CARD TRANSACTION
I have been battling to get hold of someone at FNB to give me an update on my unauthorised card transaction case. I have emailed and spent many a minutes on the telephone trying to speak to someone. I have even tried the secure chat on the FNB App. No one calls you to update you. If you, as a customer need an update, no one answers or their systems are down. Please advise on the way forward / update for me please!!! It is now 2 weeks since this has been reported to FNB.
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Replies (1)RG
Romay G's updateReviewer Update
14 Oct 2020, 10:35My matter has been finalised and dealt with by a lovely, helpful and professional employee from FNB. (Sorry I don't' recall your name). And this within a matter of two days. My money will be refunded back to me in due course. Thank you so much! Happy customer....
RG
Romay G's update14 Oct 2020, 10:35
Reviewer Update
My matter has been finalised and dealt with by a lovely, helpful and professional employee from FNB. (Sorry I don't' recall your name). And this within a matter of two days. My money will be refunded back to me in due course. Thank you so much! Happy customer....