1 reviews | Active since Oct 2011
Unauthorised cancellation of withdrawal request by FNB
I have a 7 day call account for my business. On the 1 or 2 April I made an instruction to withdraw funds for a business deal I needed to conclude on 10 April.
To be prudent I periodically checked the 7 day call account status to ensure the funds were to be paid by 9 April - and these checked seemed to conclude the fact that it would.
I checked the 7 day call account today and to my surprise the withdrawal request seems to have disappeared without any instructions from me. Call the helpline just now and they said they cant help me as the relevant department is closed today ... whenever you seriously need assistance from FNB they seem to not help?
These are trying economic times and for me now to spend my Sunday wondering if FNB's oversight might lose me a business opportunity is downright disappointing and makes me wonder why I bank with them.
Thank you for taking my call earlier.
As per our telephonic conversation, your account had been reviewed and noted that the funds are reflecting in your account.
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Thank you for taking my call earlier.
As per our telephonic conversation, your account had been reviewed and noted that the funds are reflecting in your account.
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