AO
Althea O
1 reviews | Active since Sept 2015
15 Nov 2019, 06:32
unauthorised bussines account closure
It's 06:24 on 15th November 2019 Friday morning. business account *** has been closed without my knowledge. Faye in collections department who gave the following contact number: *** reassured me earlier this week that the business account will stay open until 15 November 2019 (today), so that funds can be deposited into the account. the account has already been closed. funds were due to be received into this account TODAY. as per arrangement made with Faye TODAY. The funds have now bounced back from our creditor and will not be processed again until NEXT WEEK Friday. This does not help me. Apologies for "inconveniences" caused will not help the current situation. I need an immediate solution TODAY. I have employees that are scheduled for payments TODAY. Employees' livelihood depending on their wages TODAY. This has now been threatened by Faye in your collections department. I am needing R7000 TODAY to pay staff. I'm needing that urgent assistance/resolution from FNB to make this happen TODAY. what do i need to do to make this happen TODAY FNB?
Helpful (0)
Replies (3)0
Replies (3)AO
Althea O's updateReviewer Update
15 Nov 2019, 14:19two additional escalations,... 4 hours later and still no response from FNB... Been running around to activate the business account at an FNB branch, navigating Friday traffic, making sure projects keep going and having to meet 3 deadlines today and still nothing from FNB... The account is now active and calling every known department available with our creditor to find out if payroll can be rerun today. and still no FNB response... My plan B has resorted to selling business and personal equipment just to make our staff payroll by end of business today. And still, No FNB response... I have never experienced such indifference from a company before like i've had to deal with today from FNB. This account will be closed once our creditor has paid, which will more than likely only be 30th nov. I will have to shut the business until then just to deal with the set back of today. a set back started by your consultant that promised to authorise something that she had no authority to do in the first place. A very serious and dangerous chain reaction is taking place today that started with Faye at the FNB collections department. And FNB is still "reviewing" the complaint nearly 5hrs later.
AO
Althea O's update15 Nov 2019, 14:19
Reviewer Update
two additional escalations,... 4 hours later and still no response from FNB... Been running around to activate the business account at an FNB branch, navigating Friday traffic, making sure projects keep going and having to meet 3 deadlines today and still nothing from FNB... The account is now active and calling every known department available with our creditor to find out if payroll can be rerun today. and still no FNB response... My plan B has resorted to selling business and personal equipment just to make our staff payroll by end of business today. And still, No FNB response... I have never experienced such indifference from a company before like i've had to deal with today from FNB. This account will be closed once our creditor has paid, which will more than likely only be 30th nov. I will have to shut the business until then just to deal with the set back of today. a set back started by your consultant that promised to authorise something that she had no authority to do in the first place. A very serious and dangerous chain reaction is taking place today that started with Faye at the FNB collections department. And FNB is still "reviewing" the complaint nearly 5hrs later.
AO
Althea O's updateReviewer Update
21 Nov 2019, 17:59 First Business Zero | R0 - R5m turnover per annum
A perfect start for the digitallysavvy sole proprietor
You pay a zero monthly account fee and get free unlimited card swipes.
We set you up for success with a free FNB Connect SIM and access to a QR code.
I'm curious to know if this is a new offering or if it has always been part of your existing offering? Because this offering would have seriously been helpful in stopping our business account running into arrears from basic R250pm monthly fees. FNB closed our business account because of R1350 of accumulated monthly banking fees, but never once offered up the alternative of the above mentioned offering.
still no word or feedback regarding my original complaint a whole week later.
A perfect start for the digitallysavvy sole proprietor
You pay a zero monthly account fee and get free unlimited card swipes.
We set you up for success with a free FNB Connect SIM and access to a QR code.
I'm curious to know if this is a new offering or if it has always been part of your existing offering? Because this offering would have seriously been helpful in stopping our business account running into arrears from basic R250pm monthly fees. FNB closed our business account because of R1350 of accumulated monthly banking fees, but never once offered up the alternative of the above mentioned offering.
still no word or feedback regarding my original complaint a whole week later.
AO
Althea O's update21 Nov 2019, 17:59
Reviewer Update
First Business Zero | R0 - R5m turnover per annum
A perfect start for the digitallysavvy sole proprietor
You pay a zero monthly account fee and get free unlimited card swipes.
We set you up for success with a free FNB Connect SIM and access to a QR code.
I'm curious to know if this is a new offering or if it has always been part of your existing offering? Because this offering would have seriously been helpful in stopping our business account running into arrears from basic R250pm monthly fees. FNB closed our business account because of R1350 of accumulated monthly banking fees, but never once offered up the alternative of the above mentioned offering.
still no word or feedback regarding my original complaint a whole week later.
A perfect start for the digitallysavvy sole proprietor
You pay a zero monthly account fee and get free unlimited card swipes.
We set you up for success with a free FNB Connect SIM and access to a QR code.
I'm curious to know if this is a new offering or if it has always been part of your existing offering? Because this offering would have seriously been helpful in stopping our business account running into arrears from basic R250pm monthly fees. FNB closed our business account because of R1350 of accumulated monthly banking fees, but never once offered up the alternative of the above mentioned offering.
still no word or feedback regarding my original complaint a whole week later.
AO
Althea O's updateReviewer Update
18 Dec 2019, 10:26 A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
A whole month later...and still no response FNB?
The reference number is ***NF.
A whole month later...and still no response FNB?
AO
Althea O's update18 Dec 2019, 10:26
Reviewer Update
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
A whole month later...and still no response FNB?
The reference number is ***NF.
A whole month later...and still no response FNB?