1 reviews | Active since Dec 2010
Unauthorised "arrears reduction"
<p>Amount of R57 974.82 described as arrears reduction was unilaterally transferred from my FNB easy account to settle my personal while I was still considering an offer to settle. This amount was in fact the balance not arrears. Is it the right way to do business? </p>
Good Day
Thank you for taking my call earlier,We have noticed your complaint logged and have already escalated this to the relevant department, who will be contacting you soon providing you feedback on the matter.
Apologies for the frustration caused.
Regards,
Daffnie Govender
***
Good Day
Thank you for taking my call earlier,We have noticed your complaint logged and have already escalated this to the relevant department, who will be contacting you soon providing you feedback on the matter.
Apologies for the frustration caused.
Regards,
Daffnie Govender
***
Good day
Thank you for contacting me promptly.
In terms of the OBS procedure, I’m lodging a formal, written complaint directly with FNBs Dispute Resolution Unit regarding the manual branch transfer from my easy account to my personal loan account while I was still considering Philip Smith’s settlement offer. The R57 974.82 claimed to be “arrear reduction” is in fact the balance and as a result I now owe FNB zero. Shouldn’t I be consulted regarding my money? I had a choice of changing banks before RAF paid me through Tunzi Attorneys but believed FNB is aware of my financial difficulties and would not just deduct as it pleases.
Please provide me with a Complaint Reference Number and a written response from.
Thank you for promptly responding to my Helo Peter posting. I will await your swift response.
Good day
Thank you for contacting me promptly.
In terms of the OBS procedure, I’m lodging a formal, written complaint directly with FNBs Dispute Resolution Unit regarding the manual branch transfer from my easy account to my personal loan account while I was still considering Philip Smith’s settlement offer. The R57 974.82 claimed to be “arrear reduction” is in fact the balance and as a result I now owe FNB zero. Shouldn’t I be consulted regarding my money? I had a choice of changing banks before RAF paid me through Tunzi Attorneys but believed FNB is aware of my financial difficulties and would not just deduct as it pleases.
Please provide me with a Complaint Reference Number and a written response from.
Thank you for promptly responding to my Helo Peter posting. I will await your swift response.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised.
Your reference number is : ***
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised.
Your reference number is : ***
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good day
Thank you for your response. I received the following email 2 hours ago:
( ********** ) Dear Miss N. Dilika,
We acknowledge receipt of your complaint on the 17/05/2017.
Your complaint is being investigated; FNB Loans Customer Experience will be in contact with you shortly.
Kindly note our turnaround time is 24 business hours.
Thank you
FNB Loans
Customer Experience
My response just now:
Good day
Sorry I missed the call. Please send me a copy of the contract that authorises the manual branch transfer from any of my bank accounts to settle the loan. If it is there, why was I offered 20% settlement discount after two instalments were deducted in the same month? The two instalments were agreed to with FNB lawyers Brooks & Lyt but still FNB just decides to double deduct and after a few days take my money as final settlement.
Kind regards
Good day
Thank you for your response. I received the following email 2 hours ago:
( ********** ) Dear Miss N. Dilika,
We acknowledge receipt of your complaint on the 17/05/2017.
Your complaint is being investigated; FNB Loans Customer Experience will be in contact with you shortly.
Kindly note our turnaround time is 24 business hours.
Thank you
FNB Loans
Customer Experience
My response just now:
Good day
Sorry I missed the call. Please send me a copy of the contract that authorises the manual branch transfer from any of my bank accounts to settle the loan. If it is there, why was I offered 20% settlement discount after two instalments were deducted in the same month? The two instalments were agreed to with FNB lawyers Brooks & Lyt but still FNB just decides to double deduct and after a few days take my money as final settlement.
Kind regards
Good Day
Thank you for your posting,
Kindly be advised that loans will be assisting you on this matter.You will unfortunately have to wait for feedback from them once the neccassary as be concluded.
Regards,
Good Day
Thank you for your posting,
Kindly be advised that loans will be assisting you on this matter.You will unfortunately have to wait for feedback from them once the neccassary as be concluded.
Regards,
Good day
Thank you for responding.
I understand the process but post here to show I'm being attended to.
Kind regards
Good day
Thank you for responding.
I understand the process but post here to show I'm being attended to.
Kind regards
Good day
In a recorded call from ********** received at 15:14 FNB was at pains to admit wrongdoing but we agreed as follows:
1. A refund of the full R57 974.82 will be processed and appear in my Easy account tomorrow.
2. The R1500 instalment agreed with FNB attorneys Brooks and Lyt still stands and will be deducted from my Easy account every 25th day of the month.
3. FNB will not debit my cheque account in future for any amount in respect of my personal loan.
I await confirmation and the refund so I'll post an update here tomorrow.
Thank you once more for your prompt assistance.
Kind regards
Good day
In a recorded call from ********** received at 15:14 FNB was at pains to admit wrongdoing but we agreed as follows:
1. A refund of the full R57 974.82 will be processed and appear in my Easy account tomorrow.
2. The R1500 instalment agreed with FNB attorneys Brooks and Lyt still stands and will be deducted from my Easy account every 25th day of the month.
3. FNB will not debit my cheque account in future for any amount in respect of my personal loan.
I await confirmation and the refund so I'll post an update here tomorrow.
Thank you once more for your prompt assistance.
Kind regards
Good Day
Kindly be advised your matter has been attended to.
Loans will be in contact with you again.
Regards,
Daffnie
Good Day
Kindly be advised your matter has been attended to.
Loans will be in contact with you again.
Regards,
Daffnie
The amount of R57 974.82 described as arrears reduction was refunded. However, FNB deducted from my cheque account instead of my easy account as agreed. I've notified them to effect it in June.
Regards
Nyameka
The amount of R57 974.82 described as arrears reduction was refunded. However, FNB deducted from my cheque account instead of my easy account as agreed. I've notified them to effect it in June.
Regards
Nyameka