UNAUTHORISED AMOUNT DEDUCTED FROM MY ACCOUNT

We rented a car from Avis in Port Elizabeth from 30/04/2025 - 03/05/2025. We used them just a month before in Cape Town - no problems Then on the 30th of April an amount of R3098.47 was deducted from my bank account. I already paid the rental fee of R1430.90. My first email to Avis about this was on the 15th of May 2025. After this email I have send numerous emails requesting an Invoice and asking for the money to be returned to my bank account. Eventually I did receive an invoice and then again I've send them numerous emails requesting a refund. All my emails is like this "My last email to Avis – still not answered. 1) What is “Charges in excess of tour voucher – combination of charges”?????????? We already paid for the rental of the car through ebucks. 2) I only owe R208.60, which is the refuelling charge. You took an amount of R3098.47 of my credit card and want me to pay more?????? 3) Please correct Invoice and send again and then we can authorise payment."

On 03/06/2025 I involved FNB because this was an unauthorised transaction on my account. Again, I have send the same documents and proof that I am trying to communicate with Avis without success but FNB won't "stop" this payment and credit my acount.

It is now 02/07/2025 - 1 month later - me sending an email every week and no resolution PLEASE HELP