1 reviews | Active since Dec 2014
UNAUTHERIZED DEDUCTIONS
On the 23rd of April 2015 an amount was deducted off my FNB account for R3310!!!! Needless to say after calling almost every department I had a lady that organized a refund of R2000 back in to my account on the 6th of May - on that very same day another amount disappeared out of my account with FNB deducting another R500 which officially leaves me with a HUGE shortfall!!! I understand if you keep the R310 that I can live with but R1500?????? Out of pocket due to an unauthorized debit done??? I am a single mother of 3 is this how FNB treat there customers??? I have made arrangements with Brooks & Llyds for the outstanding amount as requested - please refund the above mentioned amount back into my account asap as I can't afford to be out of pocket with R1500 at this stage!!!!
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 682567.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 682567.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)