HJ
Hermien J

1 reviews | Active since Feb 2011

28 May 2015, 08:15

Unautherized Deductions

FNB has handed us over for a credit card that wasnt paid when we were under Debt Review ( I must add that we paid every cent due to Debt Review company) FNB then started taking unauthorized payments of R4450 from our bank account, we contacted the lawyers that they used and got a final and full settlement figure from them which we paid, they confirmed with a letter and assured us that the account is now settled and closed. This month FNB deducted R950 from our bank account which is not acceptable!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 May 2015, 09:47
Official
Hello Hermo,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 692031.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)