Unattended case

Appalled by FNBs customer service yet once again. It has been 4 days since i logged a complaint regarding unapproved transactions going off of my account. To date FNB has not contacted despite the matter being of such urgency. Moreso online agents confer that my issue is beyond their services and i should wait for someone to contact me. Four days have passed , pathetic service from FNB as usual.