Unathourised purchase of R4747

I am utterly disgusted by the service and the urgency of FNB. On saturday money went off my account for purchases not authorised by me. I called fnb ***** line to lodge a case an my card was cancelled. I then on Sunday went to the branch at OR Tambo of which a form was given to fill and a reference number. Today i call the ***** line to be told that my case was not lodged. I went to the branch in Secunda to be told that FNB as a whole is offline 11:46 they are still offline called the ***** line again they are offline nothing can be done. The money is still sitting on pending and i afraid it will be released before FNB CAN DO ANYTHING ABOUT IT. I reported in time on the day of the incident but still nothing is being done.