Hellopeter
Share Your Experience
nM
nicholas M

1 reviews | Active since Aug 2017

21 Aug 2017, 12:22

Unathorized Transfers into my account

This past weeekend i recieved Notification that Had done a "To Trigger Client" transfer from my account twice for R1100.00 and R1300.00 respectively. Now this morning i try to get hold off them three times i had to wait +20 mins on the line and disconnected. Now i need this to be resolved as R2400.00 is a lot of money and that i needed. This has happened before and they call you and reverse is then make an arrangement and still do not debit the account...

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Aug 2017, 13:23
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

nM
nicholas M's update21 Aug 2017, 21:26
Reviewer Update
A consultant by the name of Zenzile contacted me and stated she can only refund me R1100.00 and they will not refund the rest because the couldnt debit my account as theres was stop debit which i wasnt made aware of in april when they debited my account. now this stop debit was apparently done in Feb 2017 and yet when we made re arrangment the consultant never informed me that there is a stop debit in my account which would prevent debits but continued to assure me that the debit orders will go through for the R200 on both accounts. Now i'm forced to be robed off R1300.00 because your system and consultant failed to check the account?? It was not my fault that you didnt run the debit order from April to date and i am willing to continue with the previously agreed on premiums. i require that off the R2400 retained please refund my R2000.00 and pay each account R200 respectively.