unathorised debit order and business account

I have logged a dispute on debit since 2013 to date its has not been resolved and recently open a business account and I haven't had anything from FNB<br> <br> Complaint reference number : 736568<br> <br> <br> <br> From: Tshamano, Rendani [Email Removed] <br> Sent: Thursday, October 22, 2015 4:50 PM<br> To: Jacob Pheko [ MTN - Innovation Centre ] <br> Subject: RE: Unthorised debit Order<br> <br> Good day Mr Pheko <br> <br> Kindly note that FNB CARE call has actioned the complaint and a formal letter has been sent to the User/Service Provider to provide a valid mandate.<br> The Industry SLA on Debit Order Disputes is 40 days. This request was sent on the 30th Sep and the 40 days is not done yet. I have diarised for feedback and will escalate the matter on the 10th of November if feedback is not received from the merchant.<br> <br> Kind regards,<br> <br> From: Jacob Pheko [ MTNSP - Innovation Centre ] [Email Removed] <br> Sent: 01 November 2013 08:21 AM<br> To: Tshamano, Rendani (Premier Banking)<br> Subject: FW: Payments for 01 Nov<br> <br> Hi <br> The debit order below went through my account and I cant remember authorising the debit order,can you please investigate and advised <br> <br> Jacob Pheko<br> Informatio