pM
pride M

1 reviews | Active since May 2015

06 May 2015, 07:45

unathorised debit order

My account was debited for the amount of R299.00.<br> <br> This was done by a company called Digicash. There have been a number of Digicash complaints with the majority being FNB customers. Has certain FNB account numbers been compromised?<br> <br> This is not the first time a *** Naedo collection has been taken off my account.<br> <br> As a customer I would like exercise my absolute right to demand the money back unless the bank can produce a valid mandate.<br> <br> I really wish a more permanent solution could be put in place to prevent these incorrect(***) Naedo collections from happening in the first place

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 May 2015, 10:39
Official
Hello PrideMMU,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 678250.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)