1 reviews | Active since Feb 2012
Unathorised debit order
<p>I have a payment arrangement with fnb for R200 on my credit card, on 1st working day of Jan 2017, which is today. I have this recorded on the phone and in writing from them. Despite this arrangement they debited my account last night for R1384.73. This is unacceptable and is against the law. I demand that the amount of R1284.73 be refunded to my account immediately. Failing which I will take the matter further with the ombudsmen. This is not the first time I have had a breech of agreement with fnb. I am very disappointed, I have been with the bank for a really long time. </p> <p> </p>
Good day Ms. Jad3e
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Jad3e
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***