1 reviews | Active since Nov 2010
Unathorised debit
<p>So theres money in my account that i had to transfer elsewhere, FNB/ Discovery they decided to debit my account without my authourisation. I had made an arrangement with the company that FNB has handed my Discovery card account to and we had made an arrangement for me to pay the full amount end of FEB. Now fnb just decides to debit my account just like that which i find very much unacceptable. I NEED THAT MONEY REVERSED BACK TO MY ACCOUNT IMMIDIATELY AND IF THIS CONTINUES I WILL HAVE TO CLOSE MY ACCOUNT WITH YOU GUYS AS THIS IS REALLY NOT ACCEPTABLE.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Wow FNB keeps confirm how bad their service is indeed, Like i sent a complain on friday morning, Then around 3Pm someone called me just to tell me they "calling to acknowledge my complain someone would call me to assist me". Till now that hasnt happened. I am really disappointed with FNB and your guys lack of proper service.
Wow FNB keeps confirm how bad their service is indeed, Like i sent a complain on friday morning, Then around 3Pm someone called me just to tell me they "calling to acknowledge my complain someone would call me to assist me". Till now that hasnt happened. I am really disappointed with FNB and your guys lack of proper service.