Unapproved DEBT Protection Top Up Plan added to Credit Card

Dear FNB Credit Card Facility Department,

I have been phoning non stop for the past hour, speaking to 7 different consultants with still no solution.

FNB has been sending me non stop messages and email with regards to a Debt Protection Topup Plan that has been added to my credit card facility. This is not compulsory. I have not requested anything online and nor did i phone to request for this benefit to be added to my credit facility.

On Monday I received 2 different messages with 2 different Policy Numbers of the same product that has been added to my credit card. I then phoned in for it to be cancelled. Yesterday the same thing happened again. I received a New Policy Schedule and Number with the same plan added to my credit card facility again!

Firstly , WHO gave the approval to add this to my services? AND Secondly , WHEN is this going to STOP?

I CAN NOT PHONE IN EVERYDAY AND HOLD ON FOR AN HOUR TO BE TRANSFERED TO SEREVAL DEPARTMENTS BY 7 DIFFERENT CONSULTS WHO DID NOT SUCCEEDD IN ASSISTING ME WITH THE ACCURING PROBLEM.

PLEASE ADVICE!!!