1 reviews | Active since Jan 2018
Unapproved Debit Orders
Why it's so easier for your institution to process debit orders without firstly confirming with the account holder? Because surely I am not the only customer making this kind of complaint. Last two months two debit orders went off my account for R99 with *** ********** 0404, which I don not know their origins. Truth is to be told and yet not palatable, your institution is becoming a nuisance! Please fix your quality assurance failures and return my debit order charges back to my account!!!
Hello *** ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello *** ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***