1 reviews | Active since Jan 2018
UNANOTHORISED DEBIT ORDER
I am not sure if my money is safe with FNB after discovering that I have unauthorized debit orders dating back 3 to 4 years back.
I previously disputed these debits orders online but, they the following month the 99:99 debit order would go off despite my efforts of disputing it.
Every time I go to the branch the lines would be so long that I end up leaving without getting anything done.
Today I went to the branch at Cresta Mall and the manager told me that the bank does not debit accounts therefore there's not much that they can do to stop these debit orders.
Few years back an amount of R3000 was withdraw from my account while I was in possession of my chip bank card.
This is really concerning that I am experiencing all these ********** activities on my account.
if this matter is not resolved soonest, I will settle my overdraft and move to Standard Bank. Someone close to me advised me that these kinds of ********** transactions hardly takes place with Standard Bank. I stand to be corrected but all the UNANOTHORISED DEBIT ORDERS can amount to R100000 considering that they date back to 2014/2015.
I trust that this matter will be resolved within a reasonable time frame failure of which I will have no choice but to escalate this to the bank ombudsman.
See below a list of unauthorized debit orders.
2015 Naedo Collection Greenmay Gmk101 ********** 25,
Naedo Collection Sholoinves ********** 41sholo150630 Naedo Collection Greenmay Gmk ********** 82 160825,
Naedo Collection Sholoinves ********** 12sholo160830 99.99 Naedo Collection Sholoinves ********** 70sholo171030,
Naedo Collection Wisecover2smt ********** ********** 31 99.00 , Naedo Collection Shachah Shm741 ********** 31 99.00
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
