Unacceptably bad service and no support.

Issues with FNB Connect and CARD, ***** services. I've been with FNB connect for some time. I was told that SIM SWAP ***** is not possible with FNB Connect, because FNB takes extra precautions to prevent this. In spite of this, I was a victim of SIM SWAP ***** a few months ago. On top of that my FNB accounts and cards were hacked causing major losses. I'm very sure these were inside jobs. After this the SIM and cards were blocked. For months I have struggled to renew these. I was told I needed to go physically to the bank to replace my SIM card. I have been to the bank 3 times, each time they said they had NO SIM CARDS in stock and I had to go back at a later time. They also told me that they will call me when they have SIM cards in stock, but I have waited for months and not received any calls or another SIM card from FNB. I am disabled in a wheelchair and it is EXTREMELY hard for me to physically visit the branch. I have done this 3 times now, with NO SUCESS! Just trying to get a SIM CARD. Unacceptable.

The biggest issue I have with FNB connect, is that I pay the CONTRACT every month (automatic debit order), but don't receive anything in return because I don't have a SIM card. On top of that it is extremely difficult to be without my primary phone for months on end.

Because my cards were blocked, I was told to apply for new cards on the banking app. After trying several times, I gave up, coming to the conclusion it is not possible to order a new card via the FNB app. Although there are other methods to pay, sometimes a physical is really needed. Please help me to get new cards for myself and my business.