Unacceptable turnaround time

I contacted the eBucks Lifestyle Helpdesk for the first time this week.<br> I was appalled by the service and turnaround times.<br> <br> This is a concierge desk which I contacted because I did not have the time to carry out these tasks myself.<br> I expected this to be a helpful, time saving exercise, however the agent took a day to send me some information, and then another half a day to make a restaurant booking.<br> By the time she had made this booking, I had made my own plans as she took way too long.<br> I asked her to cancel the booking because of her slow response, and she did not even bother to apologize or confirm that the booking was cancelled.<br> <br> FNB should really not bother to offer a service if it is as half baked as this is.