Unacceptable treatment over ***** from Fnb

I’m so heartbroken and disappointed with the way this bank I have used over 17 years has decided to handle a ***** case on my *** May my account was hacked and *****sters stole my money. I went to the bank the following morning where I was told my case will take 7-30 days to be investigated. Meanwhile it was month end and I needed these funds so desperately but I gave them time. Today I came back from my comrades marathon trip went into the bank to hear of this and what I was handed was nothing but shocking that my case was closed and I was informed of it that no *****ulent transactions happened on my account but as is the transactions done are there and they are unreal that one can perform on a personal account. I have little kids to feed but this bank has actually decided my life is not important and I should wait for as much as it takes, I have tried the patience but I feel I’m also human and my needs need to be met. What do I feed my children with when I have no money at this moment? How much long do I wait? How do I tell my kids I can’t have electricity and good for them due to my money that was ******? Fnb it’s only fair that you look at this matter and treat it with a level of importance. I do not ***** my money from my account! Now I cannot be struggling like this and not know what to do with my life! This is really unfair 😭how many times should I visit this bank till I get my money back? The trips to the bank is my time and fuel, where do I get the money to keep sponsoring these trips?