Unacceptable treatment for what is rightfully owed to customers

ATM deposit not returned no feedback, why do us as customers have to resort to complain to get what is owed to us. My claim has not been resolved but the month continue and bank charges are collected as usual. I also run a business and the monies that is owed to me has not been paid, the problem was with FNB ATM and not me why should i be punished for FNB incompetence. I have waited long enough this is *****.