LI
Lucille I

1 reviews | Active since May 2016

12 Nov 2018, 12:20

UNACCEPTABLE SERVICE/NO RESPONSE RECEIVED AT ALL!!

Hi,

Please note that I have enquired about oustanding balances/settlement letters for the accounts that are currently under debt review.

I have sent about 12 emails in total, however no response. This is the email address that I have used; **********

I have also directed my email to Delisile Dlamini, Mrs Bianca Barendse, Martha Molawa, as those are the individuals that I have previously dealt with in the past.

I have not gotten an automatic reply to indicate the amount of time it'll take to resolve this.

Your earliest response will be appreciated!! I would like to start preparing, as I would like to settle my accounts, and having to send so many emails, is completely unacceptable. It's creating more work on my end, and this is really not sufficient.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Nov 2018, 12:58
Official
Good day Lucille Isaacs, 

I tried contacting you on the number provided, to no avail.

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FB Debt Review Centre who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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