Unacceptable Service – Urgent Business Banking Issue

I am extremely frustrated with FNB Business Banking and the lack of support in resolving a critical issue with my business bank account (PUFFPORTAL (PTY) LTD – UCN: ***).

After my phone was ******, I completed all the necessary paperwork to regain access to my account. However, when logging in, I am met with a message stating:

"For you to be compliant, we require you to upload certain documents."

Yet, the page also states that there are no outstanding documents! When I attempt to upload anything, I get an error saying "some required fields are not valid." This means I am completely locked out of my business account, unable to access funds or authorize payments – an unacceptable situation for any business owner.

I was told that sending my FICA documents would fix this issue. I did exactly that on 10 February 2025. It is now 21 February, and absolutely nothing has been done! I have sent emails and made multiple phone calls, yet the problem remains unresolved.

This poor service is crippling small businesses—how can we operate when our own bank refuses to assist? The lack of urgency and support from FNB is shocking.

FNB, I demand immediate action to restore access to my account so I can run my business. This level of inefficiency is unacceptable for a bank that claims to support entrepreneurs and businesses.