Unacceptable service to customers.

Once again waiting. Because it normally takes 45min to an hour so now I get my ticket then go do some other business in the centre. So I get a ticket which tell me 25 min. So I go and get back before 25 min and for the 1st time my no. was called before the time. I ask them to accommodate me. They say I must take another ticket and wait another 30 min. ???? I'm so peed off already then the staff refuses to communicate as if you not there. I ask for the manager due to no communication and she tells me to wait. So she does what she wants then goes to the back comes out again and again ignores me. Probably 10 mins later someone comes to speak to me and resolves the problem. So once again 45 to 50 min to see a teller. Madness.