Unacceptable Service – Private Bank Card Cancellation Nightmare

I have been trying to cancel my private bank card with FNB since 1 February 2025, and despite multiple follow-ups, I am still waiting for a resolution. I understand that processing may take some time, but after giving them a full week to respond, they failed to get back to me. Since then, I have had to constantly follow up because FNB is not doing what they said they would.

Every time I contact them after their promised resolution date, I am met with the same useless response: “We have escalated the matter”

For a bank that charges premium rates, this level of incompetence is absolutely disgraceful. The lack of efficiency is unacceptable as are the empty promises and delays. If I am struggling this much just to close an account, I can only imagine how frustrating it must be for others dealing with even more complex issues.

I would never recommend FNB to anyone. Their service is simply not worth the money, and the way they treat their customers is appalling. I am tired of chasing after them to do their job.