Unacceptable service levels

I reviewed FNB with one star when I signed up as a brand new client. I should have known then that they don't care about their clients. It took them months to get me set up as a new client. I think I was a client for about 5 years or so and nothing improved. I finally left FNB end of 2024. Strangely, leaving them was the fastest and easiest interaction that I had with them during my entire FNB debacle. They didn't even ask me why I'm leaving. Maybe they know... My poor partner has been trying to do the same and it has been months in the making. The inaccessibility of senior staff to assist when the FNB drones do not do their work, the covering up so that their inefficiencies do not reach management levels, the exorbitant bank charges you pay for a 'private banker' that literally cannot do anything for you making you have to call a call centre anyways, no responses to emails, unkept timelines and promises..I can go on and on. I am so relieved that I am no longer associated with this brand