Unacceptable service level

<p>So this morning, we do a transfer from my spouse's FNB account to my own FNB account, in order for me to do a few payments. Expecting the money to reflect immediately as it always does, right? Wrong! it's now 6 hours later, and all FNB call centre is telling me is that my wife needs to phone in. ( This after holding on the line for almost two damn hours ) I cannot check the payment on trace id because their website gives me an error. Eventually I get through to a lady who advises me that it will take 12 hours for the payment to reflect. Since when?! How about you wait 12 hours for your service fees ? But no, that will never happen. I have things to pay, now, today, at this very moment. Who will pay for the late payment interest? Did you let us as consumers know in any way that same bank transfers will take between 12 to 24 hours to process and reflect? If yes please provide me with the proof that you let either me or my wife know about this matter. I am once again utterly disgusted by FNB.</p>