Unacceptable service. Highly irate.

Good day

I would like to log a complaint against a consultant within your company by the name of Tshegofatso Molala. We scheduled a meeting with her on MS Teams to set up an online banking profile for our Business. We informed her that we opted to have it done online as both parties reside in different provinces. We both logged in but she never pitched and she never communicated with us in terms of requesting to reschedule. My partner had to drive and come to KZN in order for us to be able to set the profile at the bank we opened the account at. We are still a small company and Tshegofatsos actions costed us unnecessary financial loss as we needed to sort this out and we had to create time on our schedule for the meeting. When we contacted her from the bank, she informed us that she had a family emergency which caused her to ditch us. This is highly unacceptable.

Please assist with reimbursing us for the extra cost incurred due Tshegofatsos negligence.