Unacceptable Service from FNB – Beware!

I had a terrible experience with FNB. Despite explicitly telling them not to block my online banking, they went ahead and did it anyway. When I called to resolve the issue, they casually informed me it would take a couple of days to fix – all while knowing I can’t easily get to a bank in person. This is completely unacceptable, especially considering the convenience of online banking is supposed to be one of their key services.

Blocking my access without consent and then offering such a slow response screams poor customer service. It feels like FNB doesn’t care about the needs of their customers, and it makes me wonder if they even listen to us at all. I’m left without access to my own funds, and I’m seriously reconsidering my relationship with this bank.

It feels like a **** when a bank disregards your instructions and then leaves you hanging.