UNACCEPTABLE SERVICE FROM FNB

To Whom it may concern : <br> <br> I was contacted by a FNB call centre agent. He sold me the FNB connect sim card. Upon arrival and usage of SIM card, certain facts came to light. The agent **** to me about certain perks that i will have. ( This happened in the first week of August ) <br> <br> I have since then filed my complaint to FNB. I have to call everyday to follow up. It took two weeks for the recording to get listened to, confirming that the agent ****. Every single time i ask to speak to the call centre manager, he/she is not available. The agent takes my details and promises to call back. This has only happened once in the five times. Kabelo is the agents name, he is the only agent in that call centre that knows how to do his job.<br> <br> Now the matter has been escalated to the cancellations department ( upon my request, as i will not pay for something that does not provide the service i want ) according to the New agent i spoke to. This has now been a week that it has been escalated. <br> <br> I am still awating feedback and resolution for my problem. Why does it take FNB almost 5 weeks to solve this problem. Why is the service so bad ? Who is in charge of the FNB connect Call Centre? <br> <br>