Unacceptable service from First National Bank

Really really disappointed i had accounts with FNB years ago. Havent used them in over 20 years. Last month i decided to open an account again with Your Bank as you are the only ones who can do the paypal payments in SA. I deposited money into the account no hassle. Today i go and deposit money into my account and then all of a sudden there is 3 accounts connected to my account. Nobody to assist you for advice by the ATM's i deposited the money for my wages into the wrong account my account from 20 some years ago. I rush inside the bank to be told that sorry you now need to wait 7 days before we will hear back from the credit card department as they dont have a phone number we can only email them. GUYS THIS IS UNACCEPTABLE i need that wages money urgently