Unacceptable Service from Business Team

<p>A few weeks ago, I received an email advising me that my account will be frozen as FNB had not received FICA/KYC documents. I promptly contacted my business banker who then confirmed all was in order and that the system was generated messages and I was to ignore it. She then inserted notes on the system. Today I received another SMS advising me that my business account was at risk of being frozen in two days(REF ********** 1) . </p> <p>I then called business division and spoke to Vincent who said that he can observe the notes but the problem was that the lease document was not clear. He downloaded the document to view it after which he said it was clear and then he reuploaded it. The issue here is that a document would be clear if somebody took the time to download and view it and use the zoom as it is a lease agreement. This is a technical issue and and why call me months after I send a document to advise me it is not clear??? It was always clear..it was not downloaded.</p> <p> </p> <p>The second issue is the tone of the sms's which border on harassment. Please review your QA team. Vincent</p> <p>now has to send this to the QA team before he could tell me more..</p> <p>Unacceptable. Where do I stand???</p> <p> </p>