Unacceptable Service, FNB you suck !

I have a private client account with FNB, Paying R480pm account fee and have been a client with them for 15 years. That means nothing to them, Their service has been absolutely unacceptable, I logged a dispute because the double debited my FNB connect installment, It has been 3 month since a dispute has been logged and they have not been able to resolve the issue as of yet. They keep processing the debit order twice a month and then I have to pay the R110 to get the debit order refunded. On top of that, when I finally had enough I tried to close my account in the branch and they once again weren't able to assist in closing my account, I have since escalated this but I will be surprised if I am assisted at all. I am now stuck paying for a service that I no longer want. This is the worst bank in South Africa, Would highly recommend going to ABSA instead, They are friendly, they have a lot more to offer. FNB you suck !