1 reviews | Active since Jul 2016
Unacceptable Service First National Bank and Rand Merchant Bank of South Africa
There was **** activity on my cheque account. I reported it to FNB ***** department and they told me they cannot help me as there are no funds available i n the recipient account. As a huge conglomerate business and institution FNB AND RMB should have i surance against these sort of things for their customers that get ****med. For the price we pay per month for our accounrs there should be insurance services for these sort of things. I have now lost to the amount of over 8500.00 and all FNB says is they cannot help me.
FIRST NATIONAL BANK OF SOUTH AFRICA slogan and belief system and culture is # HOW CAN WE HELP YOU.
Well First National Bank, you have not helped me at all.
I request that your senior department gets back to me immediatley and reverse my funda BACK INTO MY ACCOUNT IMMEDIATELY.
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
